Inside Sales Associate (102250-2009-09-01)

Location:  Columbus, OH

Job Summary: 

Position will be responsible for providing support to current sales team with a specific client.  Interacts primarily electronically (phone, email, IM) with existing team and staff to increase sales of SARCOM's products.

Essential Duties: 

• Proactive involvement with company departments to resolve order or invoice discrepancies;
• Uses daily status reports to monitor and inform customers as to the status of orders and changes in delivery dates;
• Provides information concerning vendor and product information; assists customer in comparing product features;
• Evaluates and decides price quotes based on sales margin criteria
• Assists Account Managers in preparing bids, by understanding manufacturer programs such as special bids, education and government pricing and specials builds.
• Prepares server configurations;
• Sets up and maintains pricing profiles in internal databases and programs;
• Visits customer accounts with Account Manager;
• Participates in manufacturer or distributor expositions and new product shows;
• Ensures customer satisfaction standards are achieved and maintained;
• Enters order, searches for product availability, and processes orders using the internal systems;
• Updates/alters orders;
• Monitors customer payments and credits using internal purchasing, accounts payable, and accounts receivable functions;
• Determines and documents decisions concerning customer credit and re-bill situations;
• Obtains and maintain a minimum of 2 manufacturer sales certifications;
• Generates profit margins through cross sell and up sell activity
• Maintain confidentiality of trade secrets, proprietary information, etc.
• Maintains SARCOM's attendance requirements and follows all SARCOM policies and procedures. Attendance and following SARCOM's policies and procedures are an essential function of this position
• Other duties as assigned

Required Qualifications:
Qualified candidates should possess:

Associate Degree or an equivalent combination of work experience and education;
a minimum of 2 years in a customer service capacity;
an understanding of SARCOM's technical product offerings;
working knowledge of MS Office; 
a basic understanding and knowledge of PC components.

Preferred Qualifications:
Prefer if candidate holds a minimum of 2 manufacturer sales certifications.

Additional Information:
successful candidate will be extremely detail-oriented, possess excellent typing skills, great phone presence, ability to follow-through on tasks and a great communicator.

Employment Status:
non-exempt; hourly

For more information contact:  
Brandon Moskal - Recruiter - brandon.moskal@sarcom.com

42643-CJB-0@sarcom.hrmdirect.com

Equal Opportunity Employer
SARCOM complies with these Federal hiring/employment statutes