Help Desk Analyst - Columbus
Location: Corporate Headquarters, Lewis Center, Ohio
Job Summary: Provide customer phone support, resolve technical issues, log and escalate calls as appropriate. This is a Full-Time position with flexible hours.
Essential Duties:
-Answers all contacts in a professional, friendly and timely manner as requested through submittal mechanisms such as phone, e-mail, fax, and walkups.
-Builds strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user feel important.
-Acts as the end users’ advocate.
-Attains and maintains appropriate certifications as necessary.
-Proficient in the use of standard desktop applications and Internet usage.
-Troubleshoots and problem solves efficiently by using active listening skills and asking pertinent and specific questions.
-Demonstrates an understanding and proficiency of use with customer contact management systems. ( Tivoli , Remedy, HEAT, etc.)
-Displays competency of site hardware, software, systems and all supported services.
-Competent in supporting shrink-wrapped software.
-Competent in supporting basic palm applications.
-Competent in supporting remote connectivity.
-Competent in supporting proprietary applications.
-Competent in supporting servers.
Required Qualifications: Excellent customer service, documentation and phone skills, and 6-12 months experience in a call center envirnoment. Candidate must be willing to work first OR second shift.
Travel Requirements: none
Employment Status: non-exempt (hourly)
For more information contact: Emily Shulack, Jr. Recruiter at emily.shulack@sarcom.com
TO APPLY FOR THIS POSITION, PLEASE ONLY FOLLOW THESE DIRECTIONS BELOW (APPLY DIRECTLY TO THE RECRUITER, NOT THE NUMERIC EMAIL ADDRESS LISTED):
Please submit a current resume and a cover letter to Emily Shulack - Recruiter - emily.shulack@sarcom.com
Your cover letter should include the following:
1) Salary expectations
2) Date of availability for this position
3) A brief discussion on how your recent work history has prepared you for the job responsibilities outlined above.
APPLICATION INSTRUCTIONS Please email your resume in MS Word, RTF, HTML, or ASCII text format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message. 43391-CJB-0@sarcom.hrmdirect.com
Equal Opportunity Employer
SARCOM complies with these Federal hiring/employment statutes
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